About Us
Bayview Furniture is a family owned and operated company, established in 1972 in Biloxi, MS. As our company grew, we built our current store at 2181 E. Pass Rd. in Gulfport in 1984 and then added our second location in Ocean Springs, MS in 1992. Starting in 2000, we began to build our Internet business, BayviewFurniture.com, to bring the convenience of shopping for furniture and home accessories to our customers at home. The website has been a great benefit for our local customers, as well as our customers across the nation.
Bayview Furniture has thousands of satisfied customers that have returned to us time and time again for their furniture needs because of our commitment to quality and service. We feel that, by attending all the major furniture markets, our trained sales staff ensures that we can pass our expertise and knowledge on to you, our customer.
Purchasing and stocking the latest styles in furniture keeps us abreast of what our customers are looking for to furnish their homes. We want you to feel free to contact us with your furniture questions, by phone or e-mail. With our 35 years of experience, we are confident that we can provide you the assistance that you deserve to make an informed decision. Buying furniture is a major purchase and we want you to feel confident in knowing that you are buying from a company that has been in the industry and knows quality, style, shipping, and the best value to keep you, our customer, satisfied.
At Bayview Furniture, we treat our customers how we would want to be treated. We want your shopping experience to be a pleasant one and to be the beginning of a long and satisfying customer relationship.
Frequently Asked Questions
1. What type of shipping methods do you offer?
2. I have a two story home and I would like the furniture set up on the second floor. Will this cost extra?
3. If I place my order today, when can I expect my furniture to be delivered?
4. The item I am ordering is a gift. Is there anyway to expedite the order?
5. I received my furniture and I simply do not like it. What is your return policy?
6. My furniture is being delivered and it will not fit through the door. Can I return it for something smaller?
7. What if my furniture comes damaged?
8. Why can't I see prices for some manufacturers?
9. I requested a quote, but the prices weren't shown for some items. Why not?
10. You show Thomasville furniture on your site, how do I purchase it?
11. I just purchased leather/upholstered furniture from you. What's the best way to keep it looking this great?
1. What type of shipping methods do you offer?
We offer Premium White Glove Delivery. Please read our Delivery Explanation
here.
2. I have a two story home and I would like the furniture set up on the second floor. Will this cost extra?
No. Our delivery team will go up two flights of stairs free of charge. High rise buildings and some apartment complexes may require an extra delivery charge. If you have any questions please call and we can answer any of your delivery questions, as well as meet your delivery needs.
3. If I place my order today, when can I expect my furniture to be delivered?
Please allow 6 - 8 weeks for delivery. Depending on the manufacturer and popularity of the item, shipping time can vary. PLEASE ALLOW AN ADDITIONAL 7-10 DAYS FOR ORDER PROCESSING.
4. The item I am ordering is a gift. Is there anyway to expedite the order?
Unfortunately, expediting furniture is not an option. We like to ensure that your furniture gets to you in perfect condition. The only way to do this is to send your furniture on specialized furniture carriers.
5. I received my furniture and I simply do not like it. What is your return policy?
If you receive your furniture and you simply don’t like it, you can return it. However, you will be responsible for the original shipping cost, as well as all return shipping costs, and a 10% restocking fee. You will also be charged a repacking fee, which is to be determined by the shipping company based on the furniture. All furniture must be returned on the original freight carrier that delivered it to your home. If you are planning on returning your furniture, please contact Bayview Furniture to make arrangements.
Bayview Furniture must be contacted within 30 days of receiving your furniture if you plan on returning it.
6. My furniture is being delivered and it will not fit through the door. Can I return it for something smaller?
It is the customer’s responsibility to measure all doorways, hallways, and elevators to make sure that the furniture you are ordering will fit. Please make sure you have enough space for maneuvering large furniture in hallways, stairways, etc.
If the furniture does not fit, please see return policy. All charges stated in the return policy will apply.
7. What if my furniture comes damaged?
You should inspect your order when it arrives at your home to make sure that your order is complete, the accompanying paperwork is in order, and that the items are undamaged by their journey. In exceptional circumstances, a product may arrive suffering minor wear and tear from the shipping process, or even a minor defect that occurred at the factory. If furniture is damaged, you MUST describe the damage on the bill of lading before the driver leaves. The furniture will be returned for repair or replacement.
Any item returned because of damage will be repaired or replaced at the discretion of the delivery company. After resolution, the item(s) will be returned to the customer on a priority basis at no additional charge provided all delivery charges are paid in full. Items found to be of manufacturer standards would be returned to you with an additional charge. If the furniture is not inspected upon delivery, or noted on the bill of lading, Bayview Furniture will be unable to assist in repair or replacement of damaged merchandise.
8. Why can't I see prices for some manufacturers?
Due to manufacturer imposed limitations, Bayview Furniture is unable to provide prices for some items. We appologize for this inconvenience. To see the prices for these items, you must add them to the quote cart and recieve an email with a price quote. You can add items to the quote cart on each product page by selecting the products you wish to receive a quote on then clicking the "Get a Quote" button and going to your quote cart. When there, enter your email address to receive an email with price quotes for the items you've chosen. Feel free to continue browsing the site, as you can add other items to the quote cart just like your shopping cart. You can access the quote cart at any time by clicking the link at the top of our site.
9. I requested a quote, but the prices weren't shown for some items. Why not?
Due to Manufacturer imposed limitations, Bayview Furniture is not allowed to provide price quotes for some items in certain zip codes outside of our area. We appologize for the inconvenience. Please call 1-800-748-9852 if you have any questions.
10. You show Thomasville furniture on your site, how do I purchase it?
Due to Manufacturer imposed limitations, Bayview Furniture is only allowed to sell Thomasville items over the phone and at our store located in Gulfport, Mississippi. We appologize for the inconvenience. Please call 1-800-748-9852 if you have any questions.
11. I just purchased leather/upholstered furniture from you. What's the best way to keep it looking this great?
Check out our
Reference section. It’s an area dedicated to information about quality furniture like the kind you’ll find on our site. You’ll find articles and guides about caring for your new furniture and even a glossary of furniture related terms.
