Customer Service

Bayview Furniture Delivery and Returns

We hope you love shopping with Bayview Furniture. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.

Shipping and Delivery

Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates. When available tracking numbers will be provided.

Deliveries occur only on weekdays or weekends if customer desires. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (CST). Orders you place with Bayview late on Friday or on Saturday will not be processed until Monday. Charges may be added to orders with Priority, Overnight and International shipping if we try unsuccessfully to deliver your order more than once. White Glove shipping is preferred on larger heavier items

Delivery addresses in Alaska, Hawaii, Puerto Rico, and Guam will be an additional charge for standard Shipping & Delivery. 

Please click link below for shipping charges to your location. You will need either your zipcode or State we are delivering to. Also the weight of the item(s) total. 

Bayview Home Delivery

*before tax and additional charges
**after processing if ordered by 12:00 noon PST

Returns and Replacements

We want you to be completely happy with your Bayview order. If for any reason you are not satisfied, we will gladly accept your timely return of originally cartoned items, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 10 days of receipt of merchandise. Customer pays return shipping.

Returning Gifts

When returning a gift, a Bayview Furniture Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from any Bayview store, and online. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than an Bayview Gift Card.

Returning Merchandise by Mail

On the back of the packing slip enclosed with your Bayview Furniture order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).

Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. Restricted items must be returned using specified transportation.

Please allow 30 to 45 days for Bayview Furniture to process your return. Once we receive and inspect your return.

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